Frequently Asked Questions
Everything you need to know about our vintage-inspired tech and modern classics.
Are these original vintage electronics or brand-new replicas?
At Retro Remake, we specialize in brand-new electronics that feature high-quality vintage aesthetics combined with modern internal components like Bluetooth, USB-C charging, and digital displays.
What is your shipping policy for delicate electronics?
We use double-walled reinforced packaging and anti-static padding for all shipments. Orders are typically processed within 2 business days and include full tracking and insurance.
Do your products come with a warranty?
Yes, all Retro Remake products include a 12-month limited warranty that covers any manufacturing defects or hardware malfunctions under normal use.
What is your return policy if I change my mind?
We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.
Are the power plugs compatible with my country's outlets?
Our products are designed for global use. We ship with the appropriate regional power adapter (US, EU, UK, or AU) based on the shipping address provided at checkout.
How do I care for the exterior materials of my retro device?
We recommend using a dry microfiber cloth for dusting. For wood-grain or metallic finishes, avoid harsh chemicals and use a slightly damp cloth with mild soap if necessary.